Worldwide Shipping - FREE Domestic Shipping & Returns

Shipping

Domestic Shipping Rates:

  • USPS First Class Mail (Standard 4-8 business days) FREE
  • USPS Priority Mail (Express 1-3 business days) FREE on orders over $150. This option is available for $9.99 for orders under $150. 
  • UPS Ground (Standard 1-5 business days) *rates are calculated at checkout

International Shipping Rates:

International shipping rates are calculated at checkout. Duty fees are included at time of purchase.

*Ellie Vail Jewelry does not provide return labels for international returns.
* International exchanges shipping fees will have to be paid by the customer.

    *These are delivery time estimates provided by USPS and UPS. USPS and UPS do not guarantee delivery dates or times. 

    FULFILLMENT:

    • Orders placed Monday-Friday before 2:00 PM (EST) will be processed the same day and shipped the next business day.
    • Orders placed Monday-Friday after 2:00 PM (EST) will be processed the next business day and shipped the following business day after processing.
    • Orders placed Friday after 2:00 PM (EST) or over the weekend will be processed on Monday and shipped on Tuesday.

    IF AN ORDER IS PLACED ON HOLD DUE TO AN INCORRECT SHIPPING ADDRESS BEING FLAGGED BY OUR AUTOMATED SYSTEM, YOUR ORDER WILL NOT BE PROCESSED IN THE TIMELINE MENTIONED ABOVE.

    ONCE WE RECEIVE CONFIRMATION OF THE CORRECT ADDRESS FROM YOU (THE CUSTOMER) YOUR ORDER WILL THEN BE PROCESSED.

    IF YOU REPLY TO CUSTOMER SERVICE WITH CONFIRMATION BEFORE 12PM EST, YOUR ORDER WILL SHIP OUT THAT SAME DAY. ALL RESPONSES AFTER 12PM EST WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. 

    *Return to Sender / Incorrect Address at the time of Purchase:

    If you place an order and you submit the wrong address at the time of purchase, please e-mail our customer service department info@ellievailjewelry.com within 30 minutes of purchase to guarantee that your request can be completed.
    All orders that are sent out with Free Shipping - that are returned to sender due to incorrect information on behalf of customer will incur a $9 re-shipping fee for Domestic orders.
     
    The Ellie Vail team works hard to get your orders out as soon as possible and provide you with as many perks for being a valued customer. However in the case of a mistake of the customer entering a wrong address, the re-shipping fee will be the responsibility of the customer. 

    PACKAGE DELIVERED BUT NOT RECEIVED

    Ellie Vail Jewelry is not responsible for packages that have been confirmed as delivered by the carrier, but were not received by the customer. 

    If after 21 days your package has still not been physically delivered please reach out to our customer service team for further investigation. Orders sent via Priority Mail may qualify for a replacement to be sent out. 

    *Delivered but not received packages do not qualify for refunds.