Domestic Shipping Rates:
- USPS First Class Mail (Standard 4-8 business days) FREE
- USPS Priority Mail (Express 1-3 business days) FREE on orders over $150. This option is available for $9.99 for orders under $150.
- UPS Ground (Standard 1-5 business days) *rates are calculated at checkout
International Shipping Rates:
International shipping rates are calculated at checkout. Duty fees are included at time of purchase.
*Ellie Vail Jewelry does not provide return labels for international returns.
* International exchanges shipping fees will have to be paid by the customer.
*These are delivery time estimates provided by USPS and UPS. USPS and UPS do not guarantee delivery dates or times.
- Orders placed Monday-Friday before 2:00 PM (EST) will be processed the same day and shipped the next business day.
- Orders placed Monday-Friday after 2:00 PM (EST) will be processed the next business day and shipped the following business day after processing.
- Orders placed Friday after 2:00 PM (EST) or over the weekend will be processed on Monday and shipped on Tuesday.
IF AN ORDER IS PLACED ON HOLD DUE TO AN INCORRECT SHIPPING ADDRESS BEING FLAGGED BY OUR AUTOMATED SYSTEM, YOUR ORDER WILL NOT BE PROCESSED IN THE TIMELINE MENTIONED ABOVE.
ONCE WE RECEIVE CONFIRMATION OF THE CORRECT ADDRESS FROM YOU (THE CUSTOMER) YOUR ORDER WILL THEN BE PROCESSED.
IF YOU REPLY TO CUSTOMER SERVICE WITH CONFIRMATION BEFORE 12PM EST, YOUR ORDER WILL SHIP OUT THAT SAME DAY. ALL RESPONSES AFTER 12PM EST WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
*Return to Sender / Incorrect Address at the time of Purchase:
Ellie Vail Jewelry is not responsible for packages that have been confirmed as delivered by the carrier, but were not received by the customer.
If after 21 days your package has still not been physically delivered please reach out to our customer service team for further investigation. Orders sent via Priority Mail may qualify for a replacement to be sent out.
*Delivered but not received packages do not qualify for refunds.