FREE Domestic Shipping

FAQ


Q: Is it safe to use my credit card on your site?
A: Shopping at Ellie Vail Jewelry is safe. We process all sales through a secure Shopify Payments system. We also offer Paypal as an additional payment option. 
 
Q: When will my credit card be charged for my order?
A:  Ellie Vail Jewelry Jewelry charges your card for the full amount when your order is processed. 
 
Q: What is the status of my order?
A: Orders placed Monday-Friday before 2 PM EST will be processed that day, excluding holidays. All orders placed after 2 PM EST will be processed the next business day. Orders placed on Friday after 2 PM EST will be processed on the following Monday.
 
Q: How do i know when my order has shipped?
A: Once your order has shipped, you will receive a confirmation email directly from us with your USPS tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there. 
 
Q: Can i expedite my shipping?
A:  For orders over $150, Express shipping is free. For orders under $150 Express shipping is available for $9.99 

Q: How long until I receive my item?
A: (Standard) First Class USPS: Anywhere from 2-5 business days. 
A: (Express) Priority USPS: 2-3 business days. 
A: (International) USPS First Class Intl: 15 business days. 
 
Q: Do you ship internationally?
A: As of now, we only ship to USA, Canada, Australia, Brazil, France, Germany, Greece, Italy, New Zealand, Poland, Portugal, Spain, Switzerland, and the UK.
 
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, Google Pay, and Paypal for all orders.
 
Q: Can I return or exchange my collection piece?
A: If you are not 100% satisfied, you can return your collection piece for a refund within 14 days of receiving the package. To make a return, or for more information on returns please visit our returns page.  
 
Q: Can you ship to a po box?
A: Yes

 
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