Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there. 

Once you place your order, you will be charged the full amount.

Orders placed Monday-Friday before 12 PM EST will be processed that day, excluding holidays. All orders placed after 12 PM EST will be processed the next business day. Orders placed on Friday after 12 PM EST will be processed on the following Monday.

If you are not 100% satisfied, you can exchange or return your jewelry for a full refund within 14 days of receiving the package. (Returns must be in unused condition and in the original packaging.) Only full priced items are eligible. Sample Sale items are not considered full priced items and are final sale.

Please click here to submit a return or exchange request.

Yes, we ship worldwide.

Include BOTH packing slips from each order. Missing information will delay in processing. All items must be listed on your return request.

Duties & taxes are included in the shipping cost at checkout. Ellie Vail jewelry is not responsible for any additional duties or taxes assessed by customs for international orders.

If an order needs to be cancelled or changed, an email must be sent to info@ellievailjewelry.com ASAP. We ship fast! We do not guarantee cancelations or address changes.

Upon receipt and processing of your return, which typically takes up to 20 business days from your date of shipment, you will receive an email with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.

Due to carrier delays, please allow extra days for your return to be received and processed. You will only receive an email once your return has been fully processed. You will not receive an email when your return has been received.

Our jewelry is made from gold plated stainless steel.

Hypoallergenic jewelry means that there is minimal risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.

Stainless steel can be exposed to water/sweat without rusting. Rusting of the base metal is usually responsible for tarnishing or green skin. Since our base metal is stainless steel, it holds the plating color much longer. You can swim, shower and sweat in our jewelry.

*Avoid all contact with lotions and perfumes as both will contribute to fading the plating a lot faster. 

- Store your jewelry separately to avoid scratching.

- Use a soft cloth to remove dirt and oil buildup. Dirt and oil buildup can make jewelry appear darker and dingy.

*Avoid all contact with lotions and perfumes as both will contribute to fading the plating a lot faster.