FAQ
Q: Is it safe to use my credit card on your site?
A: Shopping at Ellie Vail Jewelry is safe. We process all sales through a secure Shopify Payments system. We also offer Paypal as an additional payment option.
Q: When will my credit card be charged for my order?
A: Ellie Vail Jewelry Jewelry charges your card for the full amount when your order is processed.
Q: What is the status of my order?
A: Orders placed Monday-Friday before 12 PM EST will be processed that day, excluding holidays. All orders placed after 12 PM EST will be processed the next business day. Orders placed on Friday after 12 PM EST will be processed on the following Monday.
Q: When will my credit card be charged for my order?
A: Ellie Vail Jewelry Jewelry charges your card for the full amount when your order is processed.
Q: What is the status of my order?
A: Orders placed Monday-Friday before 12 PM EST will be processed that day, excluding holidays. All orders placed after 12 PM EST will be processed the next business day. Orders placed on Friday after 12 PM EST will be processed on the following Monday.
Q: How do i know when my order has shipped?
A: Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there.
Q: Can i expedite my Domestic shipping?
A: For orders over $150, priority shipping is free. For orders under $150 priority shipping is available for $9.99
A: Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there.
Q: Can i expedite my Domestic shipping?
A: For orders over $150, priority shipping is free. For orders under $150 priority shipping is available for $9.99
Q: How long until I receive my item?
A: (Standard) First Class USPS: 4-8 business days.
A: (Standard) UPS Ground: 1-5 business days.
A: (Priority) USPS: 2-3 business days.
A: (Express) USPS: 1-2 Business Days (Order must be placed before 12:00 PM).
A: (Ground) UPS: 1-5 business days (rates are calculated at checkout).
A: (2ND Day Air) UPS: 2 Business Days (Orders must be placed before 12:00 PM).
*All carrier delivery timelines are estimates and not guaranteed.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, and Paypal for all orders.
Q: Can I return or exchange my collection piece?
A: If you are not 100% satisfied, you can return any full priced items for a refund within 14 days of receiving your package. Sale items are not returnable. Sale items include site wide sales and Sample Sale items. To make a return, or for more information on returns please visit our returns page.
Q: Can you ship to a po box?
A: Yes
