Q: Is it safe to use my credit card on your site?

A: Shopping at Ellie Vail Jewelry is safe. We process all sales through a secure Shopify Payments system. We also offer Paypal as an additional payment option. 
Q: When will my credit card be charged for my order?
A:  Ellie Vail Jewelry Jewelry charges your card for the full amount when your order is processed. 
Q: What is the status of my order?
A: Orders placed Monday-Friday before 2 PM EST will be processed that day, excluding holidays. All orders placed after 2 PM EST will be processed the next business day. Orders placed on Friday after 2 PM EST will be processed on the following Monday.
Q: How do i know when my order has shipped?
A: Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there. 
Q: Can i expedite my Domestic shipping?
A:  For orders over $150, Express shipping is free. For orders under $150 Express shipping is available for $9.99 

Q: How long until I receive my item?
A: (Standard) First Class USPS: 4-8 business days. 
A: (Standard) UPS Ground: 1-5 business days.
A: (Express) Priority USPS: 2-3 business days. 
*All carrier delivery timelines are estimates and not guaranteed. 


Q: Do you ship internationally?
A: Yes, we ship worldwide. 

Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, and Paypal for all orders.
Q: Can I return or exchange my collection piece?
A: If you are not 100% satisfied, you can return any full priced items for a refund within 14 days of receiving your package. Sale items are not returnable. Sale items include site wide sales and Sample Sale items. To make a return, or for more information on returns please visit our returns page.  
Q: Can you ship to a po box?
A: Yes