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RETURNS

*For online retail customers only
If you are not 100% satisfied, you can return your collection piece for a refund within 14 days of receipt of your shipment. This excludes sale items and custom items. Returns must be in unused condition and in the original packaging. Customers are responsible for all return shipping fees. All returns or exchanges need to be submitted and approved through our returns portal on our website. If an ineligible/unapproved return is mailed to us without approval, it will be shipped back at the customers expense. It may take up to 2 business days to process your return. You will receive a refund within 10 business days.  

 

Need to make a return? Email info@ellievailjewelry.com 

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