Ellie Vail jewelry is made from hypoallergenic stainless steel. Stainless steel can be exposed to an average amount of water/sweat. 

- Store your jewelry separately to avoid scratching.

- Use a soft cloth to remove dirt and oil buildup

*Avoid all contact with lotions and perfumes as both will contribute to fading the plating a lot faster. 

Domestic Shipping Rates:

• USPS First Class (7-10 business days) $4.99 Flat Rate
  
• USPS First Class (7-10 business days) Free for orders over $250
• USPS Priority (1-3 business days) *Calculated at checkout
• UPS Ground (1-5 business days) *Calculated at checkout
• UPS Next Day Air (1 business day) *Calculated at checkout

*Delivery times are estimates and do not guarantee delivery dates or times.

*Ellie Vail Jewelry is not responsible for packages that have been confirmed delivered by the carrier, but were not received by the customer. 

International Shipping Rates:

• All international shipping rates and carriers are calculated at checkout. *Duty fees are included at time of purchase. 

*Delivery times are estimates and do not guarantee delivery dates or times.

*Ellie Vail Jewelry is not responsible for packages that have been confirmed delivered by the carrier, but were not received by the customer. 

FULFILLMENT:

• Orders placed Monday-Friday before 12:00 PM (EST) will be processed and shipped the same day.
• Orders placed Monday-Friday after 12:00 PM (EST) will be processed and shipped the next business day.
• Orders placed Friday after 12:00 PM (EST) or over the weekend will be processed and shipped on Monday.

*Orders placed on a holiday will be shipped out the next business day.

ORDER CHANGES:

If you are not 100% satisfied, you can exchange or return your jewelry for a full refund within 14 days of receiving the package. (Returns must be in unused condition and in the original packaging.) Only full priced items are eligible. Sample Sale items are not considered full priced items and are final sale.

Once your return request has been approved, a return label will be sent via email free of charge. To make a return, please visit our returns portal here. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

 To start a return or exchange, visit our returns portal