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Terms And Conditions

TERMS AND CONDITIONS

Your visit to EllieVailJewelry.com and your access to this website and its services are governed by the following conditions. By accessing and using EllieVailJewelry.com, you agree to comply with all of the terms and conditions hereof. Any person(s) who purchase from or visit the EllieVailJewelry.com website accepts and agrees to these conditions.

 

SHIPPING

Shipping Delivery Times Estimate*
USPS First Class Package (Free Shipping): 7-10 Business Days

USPS Priority: 3-5 Business Days

USPS Express: 1-2 Business Days (Orders must be placed before 12:00 PM)

UPS Ground: 1-5 Business Days based on distance to destination. 

UPS 2ND Day Air: 2 Business Days (Orders must be placed before 12:00 PM)

 

Ellie Vail Jewelry and its affiliates only assume responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. Ellie Vail Jewelry and its affiliates will not be held responsible for lost or delayed shipments after delivery to the shipping carrier and that are the fault of anyone but Ellie Vail Jewelry and its affiliates. Ellie Vail Jewelry and its affiliates and will not be held responsible or liable in any way for its choice of shipping carrier.

Domestic Shipping Rates Fulfillment:

  • Orders placed Monday-Friday before 12:00 PM (EST) will be processed and shipped the same day.
  • Orders placed Monday-Friday after 12:00 PM (EST) will be processed and shipped the next business day.
  • Orders placed Friday after 12:00 PM (EST) or over the weekend will be processed and shipped on Monday.

     *All carrier delivery timelines are estimates and are not guaranteed. 

    International Shipping Rates: 

    International shipping rates are calculated at checkout. Duty fees are included at time of purchase.

      Fulfillment:

      • Orders placed Monday-Friday before 12:00 PM (EST) will be processed and shipped the same day.
      • Orders placed Monday-Friday after 12:00 PM (EST) will be processed and shipped the next business day.
      • Orders placed Friday after 12:00 PM (EST) or over the weekend will be processed and shipped on Monday.

      *Return to Sender / Incorrect Address at the time of Purchase:

      A fee of $9.99 will added to your order if it has been sent back to our facility more then once.

      If you place an order and you submit the wrong address at the time of purchase, please e-mail our customer service department info@ellievailjewelry.com within 30 minutes of purchase to guarantee that your request can be completed.
      All orders that are sent out with Free Shipping - that are returned to sender due to incorrect information on behalf of customer will incur a $9 re-shipping fee for Domestic orders.
       
      The Ellie Vail team works hard to get your orders out as soon as possible and provide you with as many perks for being a valued customer. However in the case of a mistake of the customer entering a wrong address, the re-shipping fee will be the responsibility of the customer. 

      PACKAGE DELIVERED BUT NOT RECEIVED

      Ellie Vail Jewelry is not responsible for packages that have been confirmed as delivered by the carrier, but not received. 

      If after 21 days your package has still not been delivered please reach out to our customer service team for further investigation. Packages that are confirmed delivered but are not received are not eligible for a refund. In order to have a replacement issued, you must reach out to our customer service team within 21 days of your package being confirmed delivered. 

      RETURNS AND WARRANTIES 

      If you are not 100% satisfied, you can return your collection piece for a refund within 30 days of receipt of your shipment. This excludes sale items and custom items. (Returns must be in unused condition and in the original packaging.) Domestic returns are FREE - a prepaid return label will be emailed to you once your return request is approved. If an item breaks within 30 days of your purchase, Ellie Vail jewelry will issue a replacement or refund. It may take up to 2 business days to process your return. You will receive a refund within 10 business days.

      *Ellie Vail Jewelry does not provide return labels for international returns.
      * International exchanges shipping fees will have to be paid by the customer.

      ALLERGIES

      Hypoallergenic jewelry means that there is minimal risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.

      If you do experience an allergic reaction to our jewelry within 30 days, please email our customer service team who will be able to assist with a refund or exchange. 

      REPRODUCTION OR DUPLICATION 

      Ellie Vail Jewelry grants you access to use its site but prohibits downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes a violation of this site's Terms and Conditions.

       

      PRIVACY POLICY

      We at Ellie Vail Jewelry are committed to protecting our customers' privacy. We know that you are concerned about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The following notice describes our privacy policy.

      By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

       

      Information Collection And Use

      EllieVailJewelry.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. EllieVailJewelry.com collects information from our users at several different points on the website.

       

      Information That We Collect From Every Visitor 

      We collect anonymous cookie information about the site pages and items you view. This is not used with personally identifiable information (such as the name and address you give us when you place an order), but as aggregate information (group information) that helps us learn more about how people use and react to our site. We store information about the items you add to your cart so your cart selections are not lost between visits, but will not know who placed the items in the cart unless you send an order.

       

      Personal Information You Give Us

      When you place an order, we will need your name, phone number, e-mail address, mailing address, credit card number and expiration date so that we can process and contact you about the order, and to send you information that's of interest. We will keep a record of this information and the items you purchase. This allows us to process and fulfill your orders and return requests, and to send you information that's of interest.

       

      E-mail 

      When you visit EllieVailJewelry.com or send e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

       

      Information Sharing 

      We do not exchange or share our customer e-mail addresses with third parties for marketing or promotional purposes. We must share information about your individual orders on a confidential basis as needed to obtain approval to charge your credit card, to verify your address, and to deliver your orders. We release account and other personal information when we believe release is appropriate to comply with the law; Court Order; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Ellie Vail Jewelry, EllieVailJewelry.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances, and reducing credit risks. This protects you from price increases related to uncollected debt.

       

      Modifications 

      Please visit this Privacy Policy frequently, as our business may change, and we will update this policy to reflect those changes. By visiting our site you agree that we may collect and use information as stated in our Privacy Policy. If we change our Privacy Policy, we will post the changes on this page so you are always informed about what information we collect, how we use it, and under what circumstances we disclose it. Ellie Vail Jewelry reserves the right to make changes to its site and its contents, including prices, descriptions and inventory, without notification to any user or customer, registered or unregistered.