Ellie Vail - Cassia Double Chain Necklace - Pre-Order
Water resistant 💧
Materials: Stainless steel
Measurements: 16.5" shortest layer, 17.5” longest layer + 2” extender
Closure: Lobster clasp
Allergy Information: Hypoallergenic
Our jewelry is pretty low maintenance, but to keep your jewelry looking its best follow our below recommendations.
- Store jewelry separately to avoid scratching
- Wipe away dirt and oil buildup with a soft cloth - preferably a microfiber, or jewelry cloth. Dirt and oil buildup will temporarily darken the appearance of the jewelry unless cleaned properly.
- Avoid direct contact with chemicals (lotions, perfumes, ETC) as both will contribute to fading
- Do not sleep in delicate necklaces
*Hypoallergenic jewelry means that there is minimal risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.
Domestic Shipping Rates:
- USPS First Class Mail (Standard 4-8 business days) FREE
- USPS Priority Mail (Express 1-3 business days) FREE on orders over $150. This option is available for $9.99 for orders under $150.
- UPS Ground (Standard 1-5 business days) *rates are calculated at checkout
International Shipping Rates:
International shipping rates are calculated at checkout. Duty fees are included at time of purchase.
*All carrier delivery timelines are estimates and are not guaranteed.
- Orders placed Monday-Friday before 2:00 PM (EST) will be shipped the same day.
- Orders placed Monday-Friday after 2:00 PM (EST) will be shipped the following day.
- Orders placed Friday after 2:00 PM (EST) or over the weekend will be shipped the following business day.
How do I return?
- Visit our returns page here
- Enter your order number and email address in the requested fields
- Follow the instructions and select the items you want to return
- Once approved, you will get a confirmation email with a pre paid return label
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- In the original packaging
Are there any charges for return?
- There are no charges for returns
- Original shipping charges are non-refundable
- We offer FREE returns and provide pre paid return labels for all Domestic orders
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Once a gift card is purcahsed, you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order.
If this is a gift for someone else, then you must forward the gift card email to the recipient.
Gift cards have no expiration date.
SAMPLE SALE ITEMS ARE FINAL SALE - NO RETURNS OR EXCHANGES!
MYSTERY BOXES ARE FINAL SALE - NO RETURNS OR EXCHANGES!